LIFE ON BOARD

25 JANUARY 2021

The perfect superyacht is nothing without a great crew. But what does it take to create the ultimate service experience for the owner and guests? In episode seven of YachtTalk we look into trends in training and recruiting a quality crew. We discover how diversity is key to a more effective crew, as well as other golden rules for a crew to run like clockwork and deal with conflict effectively. And, of course, we have a sneak peek behind the scenes to see what really goes on below deck!

Guests

Edouard De Maillé

Co-Founder of Edmar International

Together with Antoine Rostagnat, Edouard founded yacht management agency EDMAR International, which started out as a household staff service agency. Convinced that a home or yacht should only be about leisure, their services are focused on a worry-free experience.

Erik Smit

Trainer at Luxury Hospitality Management

From a young age, Erik knew that hospitality would be his industry of choice. He now shares his 20-plus years of experience as a trainer and consultant. Luxury Hospitality Management specialises in selecting and training yacht crew, based on their effective skills and personality strengths platform.

Deborah Viger

Chief stewardess

Deborah has been sailing the world as a chief stewardess for almost a decade. Her most recent role is chief stewardess aboard Heesen yacht Solemates. For this 55-metre yacht Deborah also served as the project liaison during the build between the management, interior designers and shipyard.